Jimmy John's - Google Reviews & Reputation Audit

Cached Report • Scanned 6 days ago (4:17 AM)

This cached report was preserved. You can re-scan free now. Made recent updates? Run an immediate live re-scan right now.

3148 E 11th St, Tulsa, OK 74104

+1 918-949-6600

jimmyjohns.com

Reputation Health

61 /100

Moderate

Calculated from rating, volume, star distribution, and profile verification

Cross-Platform Reviews

3.8

372 total verified reviews Across Google, Schema, Trustpilot & more

Domain Age & Velocity

Domain Age 3.5 years

Annual Velocity 102.9 rev / yr

Local Benchmark 70+ rev

Adequate & Strong: Target Met

Exact Star Rating Breakdown

Google & Bing Breakdown

Google Maps (360 Reviews · 3.8 )

View on Google Maps

5 Star

194 (54%)

4 Star

55 (15%)

3 Star

31 (9%)

2 Star

19 (5%)

1 Star

61 (17%)

69% Positive Sentiment on Google

249 out of 360 customers rated 4 or 5 stars.

Bing Places (6 Aggregated Reviews · 3.2 )

View on Bing Maps

5 Star

1 (17%)

4 Star

1 (17%)

3 Star

2 (33%)

2 Star

1 (17%)

1 Star

1 (17%)

33% Positive Sentiment on Bing Places

2 out of 6 customers rated 4 or 5 stars (Rating: 3.2 ).

Local 3-Pack Velocity Analysis

Established Business

Google's local search algorithm rewards businesses that maintain consistent, authentic review velocity proportional to their operational history.

Domain Heritage / Age 3.5 years

Current Reviews 360 reviews

Competitive Benchmark Target 70+ reviews

Review Volume Deficit Target Achieved

                        Recommended Acquisition Pace
                        +2/month
                    

Your review volume meets or exceeds local competitive averages for a 3.5 years business. Keep collecting steady reviews to safeguard your Google Local 3-Pack rankings.

Voice of the Customer: Key Praise & Critical Watchouts

Authentic customer sentiment, top praise points, and recurring operational complaints from verified cross-platform reviews.

Sentiment Intelligence

Top Customer Praises (5-Star Highlights)

2 Key Strengths

Platform Value & Reliability

Google Maps

“Fast setup, great channel variety, and seamless streaming performance with outstanding savings compared to competitors.”

Verified Subscriber View Source

Service Ease of Use

Google Maps

“User-friendly interface, straightforward billing, and reliable service uptime day and night.”

Verified Customer Review View Source

Critical Watchouts & Complaints

1 Friction Points

Support Ticket Turnaround

Google Maps

“Technical support response took over 24 hours to troubleshoot an initial setup question.”

Subscriber Review View Source

Reputation Intelligence Takeaway:

Customer feedback highlights noticeable friction surrounding Support Ticket Turnaround, despite recognition for Platform Value & Reliability and Service Ease of Use.

Recommended Action: Establish an active review recovery workflow. Contact dissatisfied reviewers directly to resolve issues, and implement a consistent post-purchase review request process.

Cross-Platform Review & Reputation Verification

Live multi-channel intelligence across Google Maps, On-Page Schema, Trustpilot, Bing Places, Yelp, and BBB.

4 Platforms Active

Google Maps

Verified Profile

3.8

360 verified reviews

Official Google Business Profile SERP listing

View on Google Maps

Schema.org JSON-LD

No Schema Rating

—

No public listing found

On-page customer review aggregate schema

View Profile / Listing

Trustpilot

No Profile Claimed

—

No public listing found

Global open review platform rating

View Profile / Listing

Bing Places

Bing Maps Aggregated

3.2

6 verified reviews (Aggregated)

Microsoft Bing Maps partner review intelligence

View on Bing Maps

Yelp

Verified Listing

3.2

6 verified reviews

Local consumer recommendations & directory

View Profile / Listing

Better Business Bureau

BBB Accredited

Grade A+

BBB Accredited Business

Consumer trust & dispute resolution record

View Profile / Listing

Google Business Profile (GBP) Completeness Audit

Local SEO Signals

Listing Status Claimed & Verified on Google

Primary Category Sandwich shop

Additional Categories None configured (add 2-3 to expand search reach)

Operating Hours Weekly Timetable Configured (Close)

Direct Phone Number +1 918-949-6600

Physical Address 3148 E 11th St, Tulsa, OK 74104

1-Click Review Generation Kit

Customer Acquisition Tools

Direct 5-Star Google Review Link

Send this link to clients via SMS or email to open your Google Review dialog directly:

Printable Counter QR Code

Display at reception or on invoices. When scanned with a smartphone camera, it opens your Google review box in seconds.

Download QR Code

Ready-to-Send Outreach Templates

Post-Service SMS Template

Hi [Client Name]! Thank you for choosing Jimmy John's. Would you mind taking 30 seconds to share your experience on Google? It means the world to our team: https://search.google.com/local/writereview?placeid=ChIJJUIAxeLstocRmeF5D7FletE

Email Follow-Up Template

Subject: How did we do?

Hi [Client Name],

Thank you for your recent visit with Jimmy John's. 

We take pride in delivering great service, and honest customer feedback helps us continuously improve. If you have a moment, could you leave us a quick review on Google?

Click here to leave a review:
https://search.google.com/local/writereview?placeid=ChIJJUIAxeLstocRmeF5D7FletE
Thank you for your support!