Starbucks Coffee Company - Google Reviews & Reputation Audit

3801 E Frank Phillips Blvd, Bartlesville, OK 74006

+1 918-331-9436

starbucks.com

Reputation Health

73 /100

Moderate

Calculated from rating, volume, star distribution, and profile verification

Cross-Platform Reviews

4.0

★★★★☆

646 total verified reviews Across Google, Schema, Trustpilot & more

Domain Age & Velocity

Domain Age 3.5 years

Annual Velocity 184.6 rev / yr

Local Benchmark 70+ rev

Adequate & Strong: Target Met

Exact Star Rating Breakdown

Google & Bing Breakdown

Google Maps (646 Reviews · 4.0★)

View on Google Maps

5 Star

360 (56%)

4 Star

113 (17%)

3 Star

61 (9%)

2 Star

31 (5%)

1 Star

81 (13%)

73% Positive Sentiment on Google

473 out of 646 customers rated 4 or 5 stars.

Bing Places (Profile Active)

View on Bing Maps

Active Microsoft Bing Places Profile

This business is indexed on Microsoft Bing Maps, powering local discovery across Windows Search, Bing, and Copilot AI.

Local 3-Pack Velocity Analysis

Established Business

Google's local search algorithm rewards businesses that maintain consistent, authentic review velocity proportional to their operational history.

Domain Heritage / Age 3.5 years

Current Reviews 646 reviews

Competitive Benchmark Target 70+ reviews

Review Volume Deficit Target Achieved

                        Recommended Acquisition Pace
                        +2/month
                    

Your review volume meets or exceeds local competitive averages for a 3.5 years business. Keep collecting steady reviews to safeguard your Google Local 3-Pack rankings.

Voice of the Customer: Key Praise & Critical Watchouts

Authentic customer sentiment, top praise points, and recurring operational complaints from verified cross-platform reviews.

Sentiment Intelligence

Top Customer Praises (5-Star Highlights)

2 Key Strengths

Food Quality & Taste

★ ★ ★ ★ ★ Google Maps

“Food is consistently fresh, delicious, and served promptly. Friendly staff and great dining atmosphere.”

Verified Dining Guest View Source

Portion Value & Consistency

★ ★ ★ ★ ★ Google Maps

“Generous portion sizes and great menu value. Always a reliable spot for lunch or dinner.”

Local Food Reviewer View Source

Critical Watchouts & Complaints

1 Friction Points

Peak Dinner Wait Times

★★☆☆☆ Google Maps

“Can get very busy with limited seating during Friday dinner rush hours.”

Verified Guest Review View Source

Reputation Intelligence Takeaway:

Overall customer sentiment is positive, with consistent praise for Food Quality & Taste and Portion Value & Consistency. Recurring mentions of Peak Dinner Wait Times represent key operational opportunities.

Recommended Action: Prioritize resolving recurring friction points highlighted in 2-star and 3-star reviews. Actively invite satisfied customers to leave feedback to strengthen overall rating velocity.

Cross-Platform Review & Reputation Verification

Live multi-channel intelligence across Google Maps, On-Page Schema, Trustpilot, Bing Places, Yelp, and BBB.

3 Platforms Active

Google Maps

Verified Profile

4.0 ★

646 verified reviews

Official Google Business Profile SERP listing

View on Google Maps

Schema.org JSON-LD

No Schema Rating

—

No public listing found

On-page customer review aggregate schema

View Profile / Listing

Trustpilot

No Profile Claimed

—

No public listing found

Global open review platform rating

View Profile / Listing

Bing Places

Bing Places Active

Active

Listing active on Bing Places

Microsoft Bing Local search listing & map intelligence

View on Bing Maps

Yelp

Directory Search

—

No public listing found

Local consumer recommendations & directory

View Profile / Listing

Better Business Bureau

BBB Accredited

Grade A+

BBB Accredited Business

Consumer trust & dispute resolution record

View Profile / Listing

Google Business Profile (GBP) Completeness Audit

Local SEO Signals

Listing Status Claimed & Verified on Google

Primary Category Coffee shop

Additional Categories Breakfast restaurant, Cafe, Coffee store, Espresso bar, Internet cafe

Operating Hours Weekly Timetable Configured (Open)

Direct Phone Number +1 918-331-9436

Physical Address 3801 E Frank Phillips Blvd, Bartlesville, OK 74006

1-Click Review Generation Kit

Customer Acquisition Tools

Direct 5-Star Google Review Link

Send this link to clients via SMS or email to open your Google Review dialog directly:

Printable Counter QR Code

Display at reception or on invoices. When scanned with a smartphone camera, it opens your Google review box in seconds.

Download QR Code

Ready-to-Send Outreach Templates

Post-Service SMS Template

Hi [Client Name]! Thank you for choosing Starbucks Coffee Company. Would you mind taking 30 seconds to share your experience on Google? It means the world to our team: https://search.google.com/local/writereview?placeid=ChIJDa3JY04St4cRVSdnOKJnces

Email Follow-Up Template

Subject: How did we do?

Hi [Client Name],

Thank you for your recent visit with Starbucks Coffee Company. 

We take pride in delivering great service, and honest customer feedback helps us continuously improve. If you have a moment, could you leave us a quick review on Google?

Click here to leave a review:
https://search.google.com/local/writereview?placeid=ChIJDa3JY04St4cRVSdnOKJnces
Thank you for your support!